At YoForex, we are dedicated to resolving all disputes in a fair and transparent manner, prioritising customer satisfaction. If you encounter any issues with our services, you are encouraged to follow our structured resolution process.
- Initial Contact with Support: Reach out to our customer support team via email, live chat, or phone to report your issue. Most concerns can be promptly addressed and resolved at this stage.
- Internal Dispute Submission: If the issue remains unresolved, you may escalate the matter by submitting a formal complaint. This involves providing a detailed description of the issue, including relevant documentation and prior communication with our support team. Our dispute resolution department will review the case thoroughly and provide a decision in line with our terms and conditions and applicable regulatory guidelines.
- Independent Mediation and Arbitration: Should our internal process not deliver a satisfactory outcome, clients have the option to pursue independent mediation or arbitration through external bodies. YoForex operates under the guidance of reputable financial regulators such as FCA, CySEC, and ASIC, which offer additional avenues for dispute resolution. These bodies ensure that both parties have the opportunity to resolve disputes fairly and transparently.
- Final Determination: External arbitration or regulatory bodies will assess the dispute impartially, and their final determination will be binding for both parties. We are fully committed to complying with any rulings set forth by these authorities, ensuring that your rights are protected throughout the process.
At YoForex, we uphold strict adherence to industry standards and regulatory requirements, ensuring a fair and equitable approach to resolving all client disputes. We highly value your trust and aim to provide an effective resolution process that aligns with both your expectations and our commitment to excellence.