Welcome to YoForex! We prioritize customer satisfaction and have developed this Return & Refund Policy to ensure transparency and trust in our services. Please read this policy carefully so you can understand our terms for returns and refunds.
1. Eligibility for Returns and Refunds
YoForex offers Expert Advisors (EAs), indicators, and other trading tools. To be eligible for a return or refund, your request must meet the following criteria:
- Software: Refunds on software purchases (EAs, indicators, etc.) are available if you experience significant technical issues within 14 days of purchase that cannot be resolved by our support team.
- Physical Products: If applicable, physical items may be eligible for returns or refunds if received damaged or defective.
2. Return & Refund Request Process
Step 1: Initiate a Request
To start the process, email us at [email protected] with:
- Your order number
- A detailed description of the issue
- Screenshots, if applicable, to illustrate the problem
Step 2: Resolution Timeline
- Response Time: We will acknowledge your request within 2 business days.
- Technical Support: Our support team will troubleshoot and provide solutions within 5 business days. If the issue persists and cannot be resolved, we will initiate the refund process.
- Verification: In cases of repeated refund requests, YoForex reserves the right to deny refunds if policy abuse is detected.
3. Refund Timeline
- Approved Refunds: Once your refund is approved, the amount will be processed back to your original payment method.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
4. Non-Refundable Items
Certain items and services are ineligible for refunds, including:
- Promotional items
- Gifted software or tools
- Services already rendered (e.g., consulting or one-time customization services)
5. Exceptions
We value customer satisfaction and understand that certain situations require flexibility. Exceptions to this policy may be made on a case-by-case basis. Contact our support team to discuss any special circumstances.